About this policy

Hokonui Glass (“we”, “us”, “our”) is based at 2 Avon Street, Gore 9170, New Zealand. We repair and replace vehicle glass, fit retrofit double glazing, and supply broken-glass and balustrade services.

This policy explains how we collect, use, store and share personal information when you visit our website, request a quote or booking, phone or email us, or use our services. We handle personal information in line with the New Zealand Privacy Act 2020 and its Information Privacy Principles.

By using our website or services, you agree to us handling your information as described here.

Information we collect

We collect only the information we need to quote, book and carry out work for you.

Information you give us

• Contact details: your name, phone number and email address, entered in our quote and booking forms or given by phone or email.
• Job details: the service you need (auto glass, retrofit double glazing, broken glass, balustrading or other) and anything you tell us about the job.
• Photos: any photo you upload with a quote request, such as a damaged windscreen or window.
• Vehicle details: make, model, year and registration, so we can source the right glass and recalibrate ADAS cameras.
• Property details: your address and window or frame information for home glazing jobs.
• Insurance details: your insurer’s name, policy or claim number, and details of the damage, when you ask us to handle a claim.
• Payment details: invoice and payment records. We do not store full card numbers.

Information collected automatically

When you visit our website, we and our service providers may collect technical information such as your IP address, browser and device type, pages viewed, and how you reached the site. See Cookies and analytics below.

You don’t have to give us personal information. If you don’t, we may not be able to quote, book or complete your job.

How we use your information

We use your personal information to:

• respond to your enquiry and give you a quote
• book appointments and contact you about your job
• order the correct glass and parts for your vehicle or home
• carry out repairs, replacements, installations and ADAS recalibration
• lodge and manage insurance claims on your behalf
• invoice you and keep accounting and tax records
• deal with warranty claims, complaints and follow-up questions
• improve our website and services
• meet our legal obligations

We won’t use your information for marketing unless you have agreed to it, and you can opt out at any time. We don’t sell your personal information.

Who we share it with

We share personal information only where it’s needed to do your job, or where the law requires it:

• Your insurer, and Smith & Smith: as a Smith & Smith Authorised Dealer, we pass claim details, vehicle details and photos to Smith & Smith and your insurer to process glass claims.
• Suppliers: glass and parts suppliers, when we order for your job.
• Service providers: businesses that help us run, such as website hosting and maintenance, email, booking, accounting and payment providers. They may use your information only to provide their services to us.
• Professional advisers: our accountant, lawyers or auditors, where needed.
• Authorities: government agencies or law enforcement, where required or permitted by law.

Some service providers may store information outside New Zealand. Where that happens, we take reasonable steps to make sure your information is protected to a standard comparable to the Privacy Act 2020.

Cookies and analytics

Our website uses cookies (small files stored in your browser) and similar tools from these third parties:

Service	Purpose
Google Analytics	Counts visits and shows how people use the site, so we can improve it. Data is aggregated and not used to identify you.
Trustindex	Displays our Google reviews on the website.
Google Fonts	Loads the fonts the website uses. Your browser connects to Google to fetch them.

These providers may process your IP address and device information under their own privacy policies. You can block or delete cookies in your browser settings, and opt out of Google Analytics with the Google Analytics opt-out add-on. The site will still work without cookies.

Our website may link to other sites, such as Google or Facebook. We aren’t responsible for their privacy practices.

Storage, security and retention

We store personal information in our business systems, email and paper job records. We take reasonable steps to protect it from loss, misuse and unauthorised access, including password-protected systems and limiting access to staff who need it.

No website or internet transmission is completely secure. If you’d rather not upload information through our forms, you’re welcome to phone us instead.

We keep personal information only as long as we need it for the purposes above, including warranty, insurance and legal requirements. Financial records are kept for at least 7 years, as required by New Zealand tax law. After that, we securely delete or destroy it.

If a privacy breach is likely to cause you serious harm, we will notify you and the Office of the Privacy Commissioner as required by the Privacy Act 2020.

Your rights

Under the Privacy Act 2020, you can ask to see the personal information we hold about you, and ask us to correct it if it’s wrong. Contact us using the details below.

We’ll respond within 20 working days. We may need to confirm your identity first. There is no charge for most requests.

If you’re unhappy with how we’ve handled your information, please talk to us first. If we can’t resolve it, you can complain to the Office of the Privacy Commissioner.

Changes and contact

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

For privacy questions, access or correction requests, contact our Privacy Officer:

Hokonui Glass 2 Avon Street, Gore 9170 Phone: 03 208 0999 Email: office@hokonui-autoglass.co.nz